How to use Telescope Task

The Timeclock allows the user to monitor their time clocked in and out of work. The Admin(s) can also monitor their user’s Timeclock entries. To use the Timeclock, navigate using the main menu to the Timeclock section. From here, press the “Start Clock” button in the upper right to clock in. Press the “Stop Clock” button to clock out. Below the “Clock” button, you will see a list of previous clock in and out times. In later versions of Telescope, you will be able to select the task associated with your time entry to further facilitate task management.

You will receive a notification inside the app which will appear as a red number next to the Notifications section in the drawer menu.

For Telescope Web and Mobile: Select the Projects section from the drawer main menu. From the projects list, in the top right of the toolbar press the “Add project” button that looks like a plus (+) sign. From here, you can enter the project name, start date, due date, and assignees. The Projects section is where all of the task management actions are performed.

For Telescope Web and Mobile: From the Projects menu, select a project. Under the project will be a “+ Add Task” button. Upon selecting this button, a dialog will pop up asking for a name for the task and to select assignees. When you are finished entering info, press the “Submit” button. We encourage the use of tasks for the management of your workload.

For Telescope Web and Mobile: From the Projects menu, select a project. Find the Task under the project that you would like to add a subtask to. Click the Task expansion arrow (to the right of the task). There will be a button below that says “+ Add Subtask.” Press the “+ Add Subtask” button and a dialog will pop up. Add the subtask name and assignees and then press the “Submit” button. We encourage you to add subtasks to your tasks for better management of your tasks.

There is a “Mark Task Complete” icon to the right of the project/task/subtask (a circle with “Done?” below). If you click this icon, then the task is marked complete. You can then continue on with your task management as usual.

This function is available to admins only inside the web version of Telescope Task: Click the Admin section of the drawer menu. The second tab in the top left will say “Users.” Click this tab. Click the “+ add user” button at the bottom of the user list. Fill in required information for the new user and then click “Submit”. You can also click the “+” button in the top left to add users.

Telescope is accessed via your computer’s internet browser on the web or by Android application via the Google Play Store.

This feature is currently not supported but will be added at a later date to improve task management.

This feature is currently not supported but will be added at a later date to improve task management.

Yes, you will need an internet connection or connection from your smart phone provider to use Telescope.

Emails typically take up to 15 minutes to arrive. Please be sure to check your Spam folder. If you still did not receive an email, please contact our Telescope Support Team for further assistance.

Please use the Forgot Password feature, as seen on the sign-in page, to send a password reset email. Please be sure to check your Spam folder. If you still did not receive an email, please contact our Telescope Support Team for further assistance.

Please check with your admin for information on your account details. If you still need assistance, please contact our Telescope Support Team.

We currently do not support this feature. Please use the sign-in page to submit a password request.

Contact your system administrator to ensure your account is properly activated. If the issue persists, contact our Telescope Support Team.

If resetting the administrator’s password is still unsuccessful, the administrator will need to contact our Telescope Support Team with proof of account ownership. At such time, the admin MUST provide specific billing and email info, which we will request upon reply.

Telescope Task can be downloaded on Android devices. A link to the app on the Google Play Store can be found in the upper right corner of this website.

General Info about Telescope Task

Telescope’s core value is its fast adaptability- discover, apply, benefit. Telescope was designed to be the most easy-to-use task management app available.

Telescope is a task management application that was developed by Activated Mobile Solutions, LLC.

Please see our Terms and Conditions for details.

Telescope’s sole purpose is to speed up team collaboration on demanding projects while maintaining ease-of-use and affordability. It is designed to function as a simple and easy-to-use task management system.

Telescope Task Account Data

Your account and user data is stored on Amazon Web Service’s cloud computing platform.

Yes, Amazon Web Services is among the safest and most reliable cloud computing platform on the planet.

If you wish to cancel your subscription, your data is retained for 120 days before it is permanently deleted.

Activated Mobile Solutions will NEVER sell or use any proprietary user account data, whatsoever, for marketing or advertising purposes.

Activated Mobile Solutions will NEVER sell or use any proprietary user account data, whatsoever, for marketing or advertising purposes.

To make a backup copy of your data, please contact our Telescope Support Team and we will email an export of your data via .csv.

Telescope Task Account Settings

Please use the Forgot Password feature, as seen on the sign-in page, to send a password reset email. Please be sure to check your Spam folder. If you still did not receive an email, please contact our Telescope Support Team for further assistance.

Yes. Please use the Forgot Password feature, as seen on the sign-in page, to send a password reset email. Please be sure to check your Spam folder. If you still did not receive an email, please contact our Telescope Support Team for further assistance.

It is your responsibility to change your password and the passwords of your users whenever you feel necessary. Different organizations require password changing at different time intervals.

Telescope Task can be downloaded on Android devices. A link to the app on the Google Play Store can be found in the upper right corner of this website.

Admins can alter email addresses and passwords directly in Telescope. Users can change their passwords in the settings section of Telescope.

Yes, you can alter any user’s permissions by selecting which user level (1-6) you would like them to work under. The user levels are designed to allow Admins to control how much access each user has.

When creating an account, you (or your admin) will be able to choose a username (or email) and password so that you can begin using Telescope and adding additional users through Telescope’s Admin area.

Telescope Task 30-day free trial

At the end of your free trial, you will have 5 days to enter your credit card information to continue using Telescope. If you do not enter your credit card information, your account will become deactivated after those 5 days. Please see the Purchases section of our Terms of Service and Conditions for more information.

Please contact our Telescope Support Team stating you wish to upgrade your account to a higher tier (please indicate how many users you need). Your account will be pro-rated for any outstanding fees remaining (for example, upgrading mid-billing cycle) for the following month’s bill.

If you wish to cancel your trial membership prior to the end of the 30 days, you will need to contact the Telescope Support Team for further assistance.

Yes, the trial version of Telescope is the “Small” tier version (2-25 users). The “Small,” “Medium,” and “Large,” tier versions of Telescope all have the same features. We feel this is a more-transparent approach to satisfying our customers.

Telescope Task Features

Interactive Calendar: Displays upcoming, current, completed and overdue projects. Notifications: Keeps all users up to date on what’s going on. Projects: Creation and management of projects, tasks, sub-tasks and notes. Users: Shows user credential levels (1-6) and who is currently online. Timeclock: Where users can clock-in/clock-out as they work. Settings: Where users manage their profile and password. Admin: Where admins manage user levels, settings and billing.

Yes, the web version of Telescope is also used to facilitate user access and billing.

Telescope currently displays notifications inside the web/mobile app when logged in. Text messages and email notifications are currently not supported.

Telescope is a constantly improving task management application. Currently, Telescope does not offer any third party integrations. In the future, these features will be offered as add-on’s to optimize your task management needs.

An iOS version of Telescope Task is currently in development.

Telescope Task Users

Definitely! Telescope was designed as a project management application to benefit any number of users!

Telescope requires a bare minimum of two users including the account holder.

Telescope is only available in the United States. Future versions will be available globally.

Telescope’s intuitive user interface was created to simplify task management and provide a way to create and alter a project in its most basic form possible.

There are six different user levels, designed to control which users have access to certain features in Telescope. They are as follows:

Level 6- Owner:  Owner has all privileges of level 5 plus can delete or add administrators. Everything is unlocked for level 6. This is the account holder’s user level, or the highest level.
Level 5- Administrator: Everything that level 4 (Manager) can do plus complete access to admin section (addition of billing section as compared to level 4).
Level 4- Manager: Everything that a Leader/Editor can do plus access to “Projects, Timeclock, and Users” section of Admin section. This level is ideal for managers.
Level 3- Leader/Editor:  Can create, edit, and view. This level is best for team leaders.
Level 2- User: User can login, view and mark items complete. This is the standard user level.
Level 1- Viewer: Can login and view only. This is a restricted level for read-only privileges.

Telescope Task Pricing, Subscriptions and Billing

There are three main tiers of Telescope, separated by the size of your team. Please contact us for more details.

Your card statement will appear with a charge labeled “TelescopeTMS.”

Stripe is one of the most preferred and trusted payment processors available. All transactions are safe and secured. Visit their website: www.stripe.com.

If your payment was declined, please make sure you are using a valid credit or debit card and that it is one of the major cards accepted as illustrated in the payment window in Telescope.

Your billing receipts are your personal payment history and are your responsibility to retain for your records. However, we also retain a copy of you billing history that can be sent to you on request, should you lose your receipts. Please contact us if you need to obtain a copy of a receipt.

Yes, you will receive a receipt with a confirmation number sent to your account holder’s email address.

Yes, you are billed each month on the day your billing period starts (the day of that month you subscribed to Telescope). For example, if you signed up for Telescope on September 3rd, you will be billed on the 3rd day each following month until you cancel your subscription.

The payment is drafted on the start-day of your billing cycle but can take up to five business days to post to your bank account.

Yes. If you wish to upgrade, please contact us stating that you wish to upgrade your account to a higher tier and for how many users. Your account will be pro-rated for any outstanding fees remaining (for example, upgrading mid-billing cycle) for the following month’s bill.

If you add one or more users to an account that falls into the minimum amount of users required for a higher tier, that higher tier price now replaces the lower tier for your account. For example, if the user number changes from 25 to 40 users, the MEDIUM tier of Telescope will replace the SMALL tier, and your account will now be billed the monthly rate for that tier if paying monthly. If your account is billed annually, the difference for the new annual charge will be charged the following month if your new annual charge increases for that account. If the new annual charge decreases, your account will be credited the difference.

If you wish to cancel your account, please use the Billing area of the admin or account holder’s account or contact the Telescope Support Team. We’ll be sad to see you go, but please leave us feedback as to why you chose to cancel your account so we may continue to improve Telescope.

Changing the billing cycle from annual to monthly is not currently possible. At the end of your annual billing cycle, if you wish to change to a monthly billing cycle, please contact our Telescope Support Team.

Regardless of your subscription term, Telescope Support is available to all current users and admins. For additional support or questions not found in our FAQs, please contact our Telescope Support Team.

The user number is limited to the tier (SMALL, MEDIUM, LARGE) you’ve purchased. Currently, there is not a limit on notes, projects, tasks or sub-tasks.

Telescope Task Performance and Availability

Although we will make every effort to prevent this from happening, in such a situation you will receive an email notification while we address and fix the issue.

Yes, we will notify you in advance of any downtime for maintenance or upgrades (typically, we do these upgrades at very early hours of the morning across the U.S.).

Telescope’s performance is entirely dependent on the speed of users’ internet connection.

Telescope uses Amazon Web Services (AWS) to ensure the highest possible level of reliability and security. Any downtime or system errors is the sole responsibility of AWS.

No. Telescope is currently only available as a hosted software-as-a-service project management application.

Encountering problems with Telescope Task

A: If Telescope is not functioning properly please contact the Telescope Support Team for further assistance.

If Telescope fails to download properly please contact the Telescope Support Team for further assistance.

Please make sure you are using the latest version of an approved browser (Explorer, Chrome and Firefox). It may be necessary to refresh your browser to ensure proper task management.

If you are having any difficulty with the Timeclock feature, please contact us.

You will only receive notifications on an item if you have been given access to it by an administrator or higher applicable user credential level.

The task must be assigned to you and you must be allowed to complete it based on your user credential level.

You must first create a project OR create a task under an existing project, as long as your user credential level permits.

Please contact our Telescope Support Team and fill out the contact form. We will typically respond within 1-2 business days.